Service Reviews For Sport Clips Haircuts of Gurnee

Not friendly or helpful at all. System was down and nobody knew how to work it!!!! Since nobody greeted us so we sat down and found out later they have no time for us because they are closing. Very poor customer service...

Why is it that most of the time I come here, there are 5 stylists running around or disappearing to the back. Meanwhile there are a lot of people waiting to have their haircut. I have been here watching this for 25 minutes while the line ahead of me went nowhere. We have things to do. No other industry has this kind of disregard for their clients. You go to Denny’s they don’t make you stand there for a half an hour while there is a restaurant full of open tables. It’s ridiculous. I am serious... at one point there were six names on the board and not 1 stylist with someone in their chair. Rule number 1 of customer service, breaks, cleaning and other solo activities need to be done AFTER the customers are taken care of. I seriously don’t think I will be back to any of these establishments. Nor will I suggest them to any one who desires not to spen an hour waiting for a simple haircut for no reason. P.S. this is not the only location that is like this. Thank you. I also have pictures of these claims

I have had Therese a few times now and she is always very polite and professional. She is caring and detailed in her work, as well as nice to talk to. I’ve come to request her each time I visit now as she always makes for a great experience.